a. Services are offered subject to availability at the times of booking and service date. Randox Health may at any time without notifying the client make any change to the Services which are necessary to comply with any applicable safety or other statutory requirements or which do not materially affect the nature or quality of the Services, or which are deemed necessary by the business to uphold standards of service.
b. Scientific research is continually unveiling new markers of disease and identifying additional roles for existing markers. Randox Heath reserves the right to update or amend tests included in all available services without notice, while upholding quality and value.
c. The comprehensive testing included in Preventive Health Programmes provided by Randox Health help identify signs and risk factors for potential health problems. Although comprehensive in nature, these Programmes cannot screen for all possible diseases or health conditions but do provide valuable information regarding the function of the body’s major organ systems.
d. Randox Health has formulated two levels of Preventive Health Programmes for valuable service provision. Should a client select or request alternate services, they do so at their own risk. Tailored or Corporate Packages of testing or alternative/additional services are not in line with the recommended Randox Health Preventive Health Programmes and therefore may not identify what a Preventive Health Programme could, or may identify other factors which Randox Health reserve the right not to specialise in or consult upon. Such services are subject to different costs, timeframes and Randox Health cannot be held responsible or liable for any services selected by ay client.
e. Validated reference ranges determine whether a result is in range or out of range. A test result that is in range does not guarantee that an individual is completely free of any health problem or disease. Equally, an out of range result is not a definitive indication that a health problem is present. Should the laboratory supplier fail to provide reference ranges for any test or service, Randox Health may deem it inappropriate to report.
f. Randox Health Preventive Health Programmes include many markers that are not routinely available. The information included in a Randox Health report regarding the potential implications and clinical significance of an out range marker, and the set reference ranges are based on current evidence from scientific and medical research. All information is assumed correct at the time of printing; however, future research into markers of disease may alter clinical significance and Randox Health will amend prospective reports accordingly.
g. Results may vary depending on the individual’s medical history, current health problems and medications (prescribed or otherwise), or supplements and consideration of all such factors is necessary when interpreting results. As an individuals’ health is continuously evolving, test results can vary over time and may change if repeated in the future. References ranges do not consider pregnancy or paediatrics, and therefore some test results may vary in pregnant women and children.
h. In the unlikely event that a client’s test result is above or below a critical threshold and requires more immediate attention, a member of the Randox Health Reporting team will contact the client, (usually by telephone) as soon as the test result becomes available and subject to the contact details provided by the client being correct and attainable.
i. Randox Health will use its reasonable endeavours to provide the Services within the timescale indicated to the client however the timescale should be regarded as provisional and Randox Health will not be liable for any delay in providing or completing the Services.
j. Randox Health strives for excellence and accuracy when reporting test results. However, on rare occasions, anomalies can occur during laboratory analysis, for example, issues with sample collection or processing errors. Randox Health will endeavour to identify and correct any such issue. Additional samples may be required, if remaining sample is insufficient for repeat analysis. On rare occasions when this may occur, results/reports may be delayed or the client may receive an interim report temporarily whilst total results are compiled for the client.
k. All rights are reserved by Randox Health; all services subject to booking and availability. Clients undertaking services agree to comply with all Randox Health guidance and consent to Randox Health requirements and preferred practices.