a. “We” are Randox Health Checks Ltd, a company registered under company number 07560526. Randox Health Checks (NI) Ltd, a company registered in Northern Ireland under company number NI610940 and with our registered office at 5-15 Mill Road, Crumlin, Co. Antrim, BT29 4XL. Randox Health London Ltd, a company registered in England under company number 9102173 and with our registered office at 5 Finsbury House, 23 Finsbury Circus, London, EC2M 7EA. Randox Health US LLC registered in United States of America 201515210039. Further will be referred to as Randox Health.
b. “You” are the customer and have either accessed our website, entered one of our clinics or called our telephone number and intends to place or has placed an order for our Product(s).
d. By purchasing our service you are giving Randox Health and its partner laboratory Randox Clinic Laboratory Services your informed consent to perform the tests you have ordered.
e. Services are offered subject to availability at the times of booking. Randox Health may, at any time, without notifying the client make any change to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which are deemed necessary by the business to uphold standards of service. In any event, Randox Health maintains that you the customer will not be disadvantaged.
f. Scientific research is continually unveiling new markers of disease and identifying additional roles for existing markers. Randox Health reserves the right to update or amend tests included in all available services without notice.
g. Randox Health recommends two levels of Preventive Health Programmes for valuable service provision. Should a client select or request alternate services, they do so at their own risk. Any deviation from the recommended “Tailored” may not necessary benefit you as a customer.
h. Tailored testing or alternative/additional services are not in line with the recommended Randox Health Preventive Health Programmes. Randox Health reserves the right not to specialise in, interpret or consult upon tailored tests. Such services are subject to different costs, timeframes and Randox Health cannot be held responsible or liable for any services selected by any client.
i. You acknowledge that the testing included in Preventive Health Programmes provided by Randox Health can potentially help identify signs and risk factors for potential health problems. Although comprehensive in nature, these Programmes cannot screen for all possible diseases or health conditions.
j. Based on the results of your test(s) and/or other information that you have provided to us, we may recommend that you purchase a follow-up consultation with a Randox Health GPs, or seek advice from your usual healthcare provider. You agree that you are solely responsible for acting on such guidance and that Randox Health accepts no liability in the event you choose not to do so.
k. You should not use our services in an emergency, or if you have a condition that you know will require a physical examination. Randox Health specialises in wellbeing, we are not designed for acute emergency service.
l. Validated reference ranges determine whether a result is in range or out of range. Reference range is the range of values for a physiologic measurement in healthy persons. A test result that is in range does not guarantee that an individual is completely free of any health problem or disease. Equally, an out of range result is not a definitive indication that a health problem is present. Should the laboratory supplier fail to provide reference ranges for any test or service, Randox Health may deem it inappropriate to report the result. On occasion, inter-laboratory variability exists. Randox Health does not accept any responsibility in overseeing long term trends.
m. Randox Health Preventive Health Programmes include many markers that are not routinely available. The information included in a Randox Health report regarding the potential implications and clinical significance of an out range marker, and the set reference ranges are based on current evidence from scientific and medical research. All information is assumed correct at the time of printing; however, future research into markers of disease may alter clinical significance and Randox Health will amend prospective reports accordingly.
n. Results may vary depending on the individual’s medical history, current health problems and medications (prescribed or otherwise), or supplements and consideration of all such factors is necessary when interpreting results. You acknowledge that the Services provided are not a substitute for a medical diagnosis or consultation with a GP. Furthermore, you accept that test results can vary over time and may change if repeated in the future.
o. References ranges do not consider pregnancy or paediatrics, and therefore some test results may vary in pregnant women and children.
p. In the unlikely event that a client’s test result is above or below a critical threshold and requires more immediate attention, a member of the Randox Health will contact the client, (usually by telephone) as soon as the test result becomes available and subject to the contact details provided by the client being correct and attainable. Randox Health does not accept any responsibility for any incorrect contact details provided.
q. As part of your Preventative Health Programme, Randox Health Scientific Consultants will discuss and explain testing and associations during your consultation; however, if you require further medical input we strongly encourage you to discuss with one of our GPs or usual your usual healthcare provider.
r. Randox Health will use its reasonable endeavours to provide the Services within the timescale indicated to the client; however, the timescale should be regarded as provisional and Randox Health will not be liable for any delay in providing or completing the Services.
s. Randox Health strives for excellence and accuracy when reporting test results. However, on rare occasions, anomalies can occur during laboratory analysis, for example, issues with sample collection or processing errors. Randox Health will endeavour to identify and correct any such issue. Additional samples may be required, if remaining sample is insufficient for repeat analysis. And as a consequence results/reports may be delayed or the client may receive an interim report temporarily whilst total results are compiled for the client.
t. You will be asked to complete a short personal medical lifestyle questionnaire (PMLQ). This information is required to generate your personalised results report. You accept responsibility that the information that you provide in the questionnaire is accurate. If you do not wish to provide this information, we may be unable to provide our services.
u. You accept and consent that the information that you provide will be used by Randox Health and our GPs for the purposes of preparing your results.