Covid 19 Terms and Conditions

  • Who We Are:

    Who We Are:

    Any references to we, “us, our and Randox within these terms and conditions are used as collective terms to include the relevant company within the “Randox” groups of companies, including Randox Laboratories Limited and Randox Health Checks (NI) Ltd, and their subsidiary and holding companies which is undertaking your testing. Randox Laboratories Limited (Randox Labs) is a company registered in Northern Ireland (registered number NI015738). Randox Health Checks (NI) Ltd (Randox Health) is a company registered in Northern Ireland (registered number NI610940).


    If you have ordered your test kit privately, the relevant contracting entity within the Randox groups should have been specified at the point of purchase. If you have been provided your test kit through the NHS, then our contract is with the Department of Health and Social Services rather than you, and these terms serve as a disclaimer outlining some of the limitations of the testing services that are provided by Randox Labs.


  • Version of these Terms:

    Version of these Terms:

    This version two of these terms was last updated on 3 April 2020. Historic versions of these terms can be obtained by contacting us.

  • Restrictions:


    If you are under the age of 16 you must have consent of a parent/legal guardian. The swab samples that you supply must be your own.

  • Expiry Date:

    Expiry Date:

    Certain items supplied in the COVID-19 Sample Collection Kit have a limited shelf life. It is your responsibility to ensure that the COVID-19 Sample Collection Kit is used, and returned to us in good time before the expiry date shown on the packaging.

  • Sample Delivery:

    Sample Delivery:

    Samples should be sent to the requisite testing address on the same day as sample collection. Specific packing and postage instructions are included in the kit instructions and must be adhered to.

  • Testing:


    Randox will make every reasonable endeavour to analyse your sample and to provide you with a results report. However, if you have not undertaken the test in accordance with the User Instructions or have failed to register your details as described in the User Instructions, we will not be able to test your sample.

  • Results Delivery:

    Results Delivery:

    Following receipt of your sample, we will make every reasonable endeavour to provide your results within a reasonable timeframe following our laboratory receiving your sample. Delivery dates for test results are approximate only and Randox Laboratories Limited will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance.


  • Purpose:


    To determine the presence of COVID-19 virus in a correctly, properly returned and intact swab sample, using the sample collection kit provided. The test will be performed using the Randox Coronavirus Array, which has been evaluated and accepted by Public Health England.



  • Refunds:


    Randox will not offer a refund on any unused sample collection kits.

  • Liability:


    Nothing in these terms or conditions excludes or limits the liability of Randox as follows: – 1) for death or personal injury caused by our negligence, or 2) under section 2 of the Consumer Protection Act 1987, or 3) for fraud or fraudulent misrepresentation, or 4) by the conditions implied under section 12 of the Sale of Goods Act 1979 or 5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982.Randox shall not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided. Where you are being provided with these goods and services as a consumer, our total liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these terms and conditions only. Different limitations may apply where you have ordered testing kits for resale to third parties, or are otherwise operating as a business, and these terms are without prejudice to any separate terms that apply in that context, which would have been communicated to you at the point of sale.

  • Personal Information:

    Personal Information:

    Please see our Privacy Policy,, for information regarding how we collect and process personal information.


  • Your Sample:

    Your Sample:

    By agreeing to these Terms & Conditions, you are providing Randox with consent to test a sample that you have provided for the identification of COVID-19. Randox aims and expects to securely and safely destroy all samples returned one week after test results have been generated and reported to you. It is not possible to return your sample to you.



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